Legal responsibilities, rights, and disclosures

Thuraya Travel Legal Notice

1. Company Information

Thuraya Travel is a licensed travel agency registered in the United Arab Emirates under UAE Federal Law.

Legal Name: Thuraya Travel LLC
Registered Address: [Your Complete Address], UAE
Contact Email: legal@thurayatravel.ae
Telephone: +971 X XXX XXXX
Trade License No: [Your License Number]
Tourism License: [DTCM License Number if applicable]
VAT Registration No: [Your VAT Number]

2. Terms of Use

By accessing www.thurayatravel.ae (the "Website"), you agree to:

Provide accurate information for all bookings and transactions
Comply with UAE travel regulations including visa and immigration requirements
Accept that all services are subject to third-party provider terms
Acknowledge that prices may change until full payment is received
Use the website only for lawful purposes
Not engage in fraudulent activities or false bookings

3. Privacy & Data Protection

We adhere to UAE's data protection regulations including:

Personal data is collected only for booking purposes
Payment details are processed through PCI-DSS compliant gateways
We may share necessary information with airlines, hotels, and immigration authorities
Cookies are used to improve user experience (manage via browser settings)

4. Booking Policies

4.1 General Terms

All bookings require full payment unless otherwise stated
Name changes may incur fees as per provider policies
Special requests (e.g., dietary needs) are not guaranteed

4.2 Cancellations & Refunds

Flight cancellations follow airline policies (typically non-refundable)
Hotel cancellations require 48-72 hours notice for partial refunds
Umrah packages have strict cancellation terms during peak seasons
Refunds may take 15-30 business days to process

5. Travel Requirements

Passports must be valid for 6+ months from travel date
Visa approval is subject to destination country's discretion
COVID-19 vaccination/testing requirements may apply
Umrah travelers must meet Saudi Arabia's Nusuk platform requirements

6. Liability & Disclaimers

Thuraya Travel acts as an intermediary between customers and service providers:

Not liable for airline/hotel operational decisions
Not responsible for visa rejections or travel bans
Force majeure events (natural disasters, pandemics) may void agreements
Travel insurance is strongly recommended

7. Intellectual Property

All content on this website (logos, text, images) is owned by Thuraya Travel and protected under:

International copyright treaties
Unauthorized use may lead to legal action

8. Governing Law

Any disputes shall be resolved under UAE law through:

Primary jurisdiction: Dubai Courts (or your emirate's courts)
Alternative dispute resolution through DTCM if applicable
English/Arabic versions of this notice are equally valid

9. Contact Information

For legal notices or complaints:

Legal Department
Thuraya Travel LLC
Email: legal@thurayatravel.ae
Phone: +971 X XXX XXXX
Office Hours: Sun-Thu 9AM-6PM GST

Last Updated: [DD/MM/YYYY]

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